Australian Medical Escort Service (AMES) is committed to providing quality services, and this policy outlines how we manage your personal information in line with the Privacy Act 1988 (Cth).
We adhere to the Australian Privacy Principles (APPs) which govern the way we collect, use, disclose, store, secure and dispose of your personal information.
A full copy of the APPs is available from the Office of the Australian Information Commissioner: www.oaic.gov.au.
What Is Personal Information and Why Do We Collect It?
Personal information is any data or opinion that identifies an individual. This may include:
- Names
- Addresses
- Email addresses
- Phone and fax numbers
We collect this information through interviews, correspondence, phone calls, emails, and from third parties.
We use personal information primarily to deliver services to you, and for closely related secondary purposes that you would reasonably expect. You may unsubscribe from mailing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information (as defined by the Privacy Act) may include data relating to:
- Racial or ethnic origin
- Political opinions or membership
- Religious or philosophical beliefs
- Trade union or professional body membership
- Criminal record
- Health information
This information will only be used:
- For the primary purpose it was collected
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
Third-Party Information
Where practical, we collect personal information directly from you. However, in some cases we may receive information from third parties. When this occurs, we take reasonable steps to ensure you are made aware of the information provided.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- Where you have provided consent
- Where required or authorised by law
Security of Personal Information
Your information is stored securely to protect it from misuse, loss, unauthorised access or modification.
When no longer needed, personal information is either destroyed or de-identified. However, most client data is retained for a minimum of 7 years.
Accessing and Updating Your Personal Information
You have the right to access and update the personal information we hold about you. Requests can be made in writing. We may ask for identification before releasing any information.
No fee is charged to access your information, but an administration fee may apply for copies.
Maintaining Accurate Information
We take reasonable steps to ensure your information is accurate and up to date. Please let us know as soon as possible if your details change.
Policy Updates
This policy may be updated from time to time and will always be available on our website.
Privacy Complaints and Enquiries
If you have any questions or complaints regarding our privacy policy, please contact us at [email protected] or 0498 555 505.