Working with AMES
"I just wanted to get in touch and say thank you for supporting us, the Case Managers in EA and, of course, the patients in distress. Your knowledge, experience and professionalism is truly amazing and I will be forever grateful that I had a chance to work with Australian Medical Escort Service.
Congrats on a brilliant company with outstanding values" Joanne
Melbourne to Pretoria
"My husband and I, who live in South Africa, were visiting our daughter in Victoria, when after a fall, my husband suffered a stroke. Our experience with Marg and her Team was exceptional. Marg went the extra mile for us. We were supported with kindness, understanding and empathy. No time was spared. The ICU Nurses on the flight home cared for my husband 24/7. We could not have wished for more. As promised, 'bed to bed'. After the flight to South Africa, he was transferred by Ambulance to hospital, where he was tucked into bed by the caring staff of Australian Medical Escort Service. Thank you all so very much." Berenice
Barcelona to Sydney
“I am writing to say we can’t thank you enough for your help in getting our parents back from Barcelona - without your professionalism and experience I don’t think we would have made the flight! Your calmness in the preparation and excellent communication skills kept us always focused on the next steps required.” Marion
AMES delivers again!
"The pandemic has seen families separated with many important life events missed as a result - some happy, some sad, some devastating. Even as borders open, reuniting is not simple for some.
I’d like to thank Australian Medical Escort Service - and Marg in particular - for bringing my parents back to Australia safely and reuniting our family. Marg is adept at navigating complex admin, trained to keep people medically safe but most of all brings so much care to those she is helping.
Thank you Marg and team!
I guess this is one of those services you hope you never need, but if you do, thank goodness it exists!" Jo
Collaboration. Melbourne to Detroit
Australian Medical Escort Service (AMES) was part of a multidisciplinary team that transferred a patient from Melbourne back to Detroit, USA. AMES was responsible for the nursing care and support for the patient both pre-trip and in-flight.
"Your personal care and attention were outstanding as was your handover and I thank you for it." Charlotte
Communication. Planning. Implementation. Success. Solomon Islands to Melbourne
Australian Medical Escort Service (AMES) successfully completed a recent repatriation from the Solomon Islands to Australia. Careful planning and navigation under the challenging circumstances that COVID presents, resulted in an emotional patient receiving care otherwise not available to him.
"I wish to extend my most sincere appreciation to AMES and all involved. Your wonderful organisation has given me the opportunity to receive life-saving care for which I am forever thankful." Walter
Empty airport - Darwin to Seoul
The COVID-19 environment is certainly a challenging one for commercial airline medical repatriations. HOWEVER Australian Medical Escort Service is pleased to have recently completed a successful Darwin to Seoul transfer. Navigating the necessary entry/exit bureaucracy, mandatory quarantine, limited commercial flights and connections wasn't straightforward but not impossible in these unprecedented times. The result - a very thankful and relieved patient and family.
"You were very kind and took good care of my sister. I appreciate and hope you return to Australia safely." Hanna
Montevideo to Melbourne to Auckland
Australian Medical Escort Service was delighted to assist Aeromedical Solutions in the repatriation of passengers stranded on the Greg Mortimer cruise ship off the coast of Uruguay. New Zealanders arriving in Melbourne from Montevideo were transferred in a private jet to Auckland. An AMES Medical Escort was on board to monitor the health of the passengers. 13 grateful Kiwis happy to be home!
Sharing feedback from some of our 2020 repatriations (before Covid):
Sri Lanka to Melbourne - “How impressed and forever thankful I am with the medical repatriation by AMES of my partner from Sri Lanka to Australia. Without their professional, efficient expertise in getting him out of hospital, to the airport, on to the plane and then by ambulance to hospital in the small window we had, I am not sure he would be here today. We both owe you more than we could ever repay and thank you so much for your commitment to getting us safely home.” Raylene
Phuket to Perth - “A big thank you for giving me the confidence to get moving .. you made the journey so smooth.” Scott
Phuket to Perth - “Thank you so much for the support and assistance in the repatriation.” Teo
